Effective Date: December 11, 2025

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Safe Space Healing (“Company,” “we,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.

Our privacy commitment is based on the ten principles contained in the Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”).

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This Privacy Policy governs your access to and use of www.safespacehealing.ca, including any content, functionality and services offered on or through www.safespacehealing.ca, (the “Website”), whether as a guest or as a registered user. This policy applies to Personal Information we collect on the Website and in email, text, forms or other electronic messages between you and the Website.

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Please read the Privacy Policy carefully before you start to use the Website. By using the Website, you accept and agree to be bound and abide by the Privacy Policy. If you do not want to agree to the Privacy Policy, you must not access or use the Website.

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Under The Age Of 18

Our Website is not intended for persons under the age of 18 years of age. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from persons under the age of 18. If you are under 18, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. 

If we learn we have collected or received personal information from persons under the age of 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a persons under the age of 18, please contact us at Julia@safespacehealing.ca

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Personal Information We Collect

We collect personal information only by lawful and fair means, and only collect personal information that is reasonably necessary for the legitimate purposes identified and for which consent has been obtained. This may include:

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A. Personal Information You Provide Directly:

• Name, email address, mailing address, phone number

• Information provided in contact forms, in intake, booking, booking forms, or email correspondence

• Responses to surveys, feedback forms, or downloads​

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For holistic nursing services, this may also include wellness-related information you provide voluntarily (but we do not request or store clinical health records unless required for professional practice compliance).

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B. Information Collected Automatically

Through cookies, pixels, analytics tools (e.g., Google Analytics), and server logs, we may collect:

• IP address, browser type, operating system, device information

• Pages visited, links clicked, session duration 

• Traffic patterns, referral sources, and general location

• Time and date of visits 

This information is typically non-identifiable unless you voluntarily submit identifying data that links it to you. 

This information helps us improve website performance and deliver services.

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Why we collect Personal Information

We collect Personal Information to:

• Provide holistic nurse coaching, education, and related services

• Process and fulfill bookings, sessions, or purchases

• Communicate with you about updates, resources, sessions, and promotions (with consent)

• Support your participation in downloads, newsletters, courses, or offerings

• Improve Website functionality, user experience, and service offerings

• Meet legal, professional, regulatory, or tax obligations

We only collect information necessary for the purposes identified and only with appropriate consent.

 

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How We Use Your Information

We use personal information for purposes of presenting our Website and its contents to you, providing you with information and educational materials, providing you with offers for products and services, providing you with information about your subscriptions, carrying out any contract between you and the Company, administering our business activities, providing customer service, and making available other items and services to our customers and prospective customers.

We do not sell, trade, or rent your personal information.

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Use of Cookies and Analytics

Similar to other commercial websites, our Website utilizes a standard technology called “cookies” and server logs to collect information about how our site is used. These technologies help us:

• Understand Website performance

• Tailor user experiences

• Track resource downloads or ad conversions

• Improve marketing relevance

You may disable cookies in your browser, but doing so may limit some Website functionality.

Third-party advertisers or platforms may also use cookies or tracking technologies. Their data practices are governed by their own privacy policies, not ours.

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Email Communication Policies

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail, and telephone. This also applies when you register for our website, and/or sign up through any of our forms using your email address. 

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We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as required by law.  

We comply with Canadian Anti-Spam Legislation (CASL):

• We do not sell or lease email lists

• Emails include our contact information

• Each email contains an unsubscribe link

• You may withdraw consent at any time

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Your Rights Under Canadian Law

You have the right to:

• Access the personal information we hold about you

• Request corrections or updates

• Withdraw consent for marketing communications

• Request deletion of your information (subject to legal obligations)

To exercise your rights, please contact us at Julia@safespacehealing.ca

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When We Share Personal Information

As a general rule, we do not sell, rent, lease or otherwise transfer any information collected either automatically or through your voluntary action.

We only share information with:

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A. Trusted Third-Party Service Providers

Such as:

• Calendly (scheduling)

• Email marketing platforms

• Website hosting and analytics services

These providers are contractually required to maintain confidentiality and protect your data.

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B. Legal, Regulatory, and Professional Requirements

We may disclose information:

• When legally required (e.g., subpoena, court order)

• To protect our rights or safety

• To enforce our Terms of Service

• To a lawyer or collection agency if necessary

 

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Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or tax obligations.

When information is no longer required, we securely delete or anonymize it.

Security Measures

We implement reasonable organizational, physical, and technical measures to protect your information. This includes:

• Secure digital storage

• Password protections 

• Limited access by authorized personnel

• Firewalls and security software

While we strive to protect your data, no internet transmission is completely secure. Email is not a fully secure medium; use discretion when sending sensitive information.

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Security Access, Corrections & Your Rights

Under Canadian privacy law, you have the right to: 

• Access the personal information we hold about you

• Request corrections or updates

• Withdraw consent for marketing communications

• Request deletion of your information (subject to legal or regulatory obligations)

To exercise your rights, contact: Julia@safespacehealing.ca

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Third-Party Links

Our website may include links to external websites or platforms (e.g., Instagram, booking platforms). Safe Space Healing is not responsible for the privacy practices or content of these external sites.

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Changes to This Privacy Policy

We may update this Privacy Policy periodically.
The most current version will always be posted on the Website with the effective date shown at the top.

Continued use of the Website following changes indicates acceptance of the updated policy.

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Contact Information

For questions, concerns or requests related to this Privacy Policy, please contact:

Julia Bitter, RN, CCHNC-C
Email: Julia@safespacehealing.ca
Location: Pitt Meadows, British Columbia, Canada